We're Hiring!

 

About: 

Based in Brooklyn, Fat Snax is changing the way the world eats by making the world's best keto & low-carb snacks. Launched in 2017, we’re one of the fastest-growing food/CPG startups.

Fat Snax is also expanding rapidly into retail, opening over 1,200 points of retail in just 7 months and press includes CNN Money, Business Insider, and Women’s Health. Oh, and our office has unlimited cookies 🍪  

To Apply:

Please email your resume along with up to 400 words on why you might be a great fit to jobs@fatsnax.com.

 

Open Positions

Customer Experience Specialist

The Customer Experience Specialist will report to the Customer Experience Manager. The CX team is responsible for all social media messages and comment responses, inbound customer emails and Amazon messages, text messages, reviews, and any other customer communications. In this role, you have the opportunity to learn the ins-and-outs of Fat Snax, provide an exceptional customer experience, and build up other skills in analytics, sales, copywriting, community management and more.

What you’ll do:

• Respond to customer inquiries via email, SMS, and social media channels
• Maintain a high satisfaction rating while hitting daily targets of customer responses
• Infuse marketing tactics into your role to boost sales revenue and decrease churn
• Brainstorm and implement new ways to engage customers and delight them in every touchpoint they have with the Fat Snax brand
• Be an expert on all of our products and offerings to ensure thorough and clear communication
• Create language and establish workflows to increase efficiency for the team
• Identify and report QA issues to internal teams
• Provide marketing department with fun content from CX interactions
• Moderate our community with opportunities to write blog posts

Who you are:

• Positive, helpful and supportive - willing to take on any task, no matter how big or small
• An excellent writer and communicator with a keen eye for detail and grammar
• Fast learner and eager to tackle new challenges every day and develop new skills
• A team player and comfortable with an ever-changing startup environment
• Flexible and adaptable to accommodate evening, holiday or weekend shifts

Details: Full time hourly position

Benefits: 401k match, health & dental, unlimited Snax

Location: Remote

 To Apply: Email jobs@fatsnax.com with a link to your LinkedIn and 3 sentences about yourself, your background, and what you’re looking for.

 

Don't see a role that you'd fit into? We're always eager to hear from amazing people. If you're beyond excited about what we're working on, feel free to send your resume and a couple sentences about how you'd help us grow to jobs@fatsnax.com.

  

Fat Snax

Brooklyn, NY

fatsnax.com | @eatfatsnax