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FAQ Snax

What makes your snacks keto-friendly?

We use ingredients like almond flour, butter, and coconut flour to make a snack that is as low in carbohydrates as possible. With only 0.3 - 2 net carbs per snack, they are definitely keto-friendly. 

Where is my order?

Let's find it! You will receive a confirmation email with tracking information once your order ships. Didn't receive it yet? Please send your order number to info@fatsnax.com and we'll send an update right away.

How do I edit my subscription?

You can edit/pause/cancel your subscription any time through your account or shoot us a note and our support team can make the change for you. *If you ordered but haven't created an account yet, please hit 'create account' using the email address you used to purchase.

How do I log into my account?

Anyone who has made a purchase through our website has an account. If you're a new customer, you'll need to activate your account to login. Just go to this page and enter the email address you used when you made your purchase. You will then be sent an email to activate your account! If you're a returning customer, simply go to this page to login!

Will Fat Snax kick me out of ketosis?

No way! Fat Snax are designed to allow you to stay in ketosis while enjoying tasty snacks.

What flavors do your Snax come in?

Cookies - Chocolate Chip, Double Chocolate Chip, Peanut Butter, Lemony Lemon 

Bites - Brownie Bites and Blondie Bites 

Crackers - Original Sea Salt, Everything, Cheddar

Mini Cookies - Chocolate Chip, Double Chocolate, Snickerdoodle

Which flavors do you want to see next? Let us know here!

What is your Money-Back Guarantee?

If you don't love your Fat Snax, we will refund your entire order, no questions asked. (We're that confident you'll love them.) We understand some people are hesitant to order snacks without first sampling them. That's why, if you don't like them, we send your money right back.

Do you ship outside the US & Canada?

Unfortunately we are only able to ship within the US and Canada, but we are working to expand to more countries soon! In Canada? Visit fatsnax.ca.

Are Fat Snax gluten-free?

You bet! Our Snax are certified grain-free and gluten-free.

Are Fat Snax vegan?

Unfortunately not. All of our Snax contain butter and eggs.

Are Fat Snax peanut and tree nut free?

All of our Snax contain Almond and Coconut flour and are manufactured in a facility that also processes peanuts. 

How many net carbs are in Fat Snax?

Net carbs are the total carbohydrates minus the total fiber and sugar alcohols.

Soft-baked cookies (1 cookie/serving):

Chocolate Chip - 2 net carbs
Double Chocolate Chip - 2 net carbs
Lemony Lemon - 1 net carb
Peanut Butter - 1 net carb

Bites (1 bite/serving):

Brownie Bites - 0.3 net carbs
Blondie Bites - 0.3 net carbs

Crackers (11 crackers/serving):

Original Sea Salt - 2 net carbs
Everything - 2 net carbs
Cheddar - 1 net carb

Mini Cookies (7 cookies/serving):

Chocolate Chip - 1 net carb
Double Chocolate - 2 net carbs
Snickerdoodle - 2 net carbs

How many Weight Watchers Smart Points are Fat Snax?

Fat Snax Chocolate Chip and Lemony Lemon cookies 3 WW Smart Points and Double Chocolate Chip and Peanut Butter are 4 WW Smart Points per serving. Our Brownie Bites and Blondie Bites are 2 WW Smart Points per serving.

Do you ship wholesale?

We don't currently ship wholesale, but we would love to hear more about your store. Please reach out to us here and we will let you know as soon as we expand to direct retail. 

I received a message that my order was delivered but nothing was in the mailbox.

We are sorry to hear that! Every once and awhile the shipping service will say a package was delivered before it's actually been delivered. If your order doesn't show up after two days, please let us know and we will fix the situation. 

What is the shelf life of Fat Snax?

The shelf life of our cookies is 6 months, the shelf life of Bites is 4 months, crackers is 6 months, and mini cookies is 6 months. If kept in the freezer, the shelf life of all of our Snax is doubled! Try our cookies frozen - you won't regret it! 

Why does my shipment have an Amazon logo?

To increase our shipping times, we occasionally ship boxes with Amazon. Because of that, some orders will come in boxes marked with Amazon tape or logos. Is Amazon making your Snax? No way! We're just using them to deliver your order ASAP.

I'm ordering for my office, what should I do?

We would love to tell you more about our office ordering program. Please reach out to us here!

Did we answer all your questions?

If we did, you can head back to our product page or else please reach out to us by emailing info@fatsnax.com.