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FAQ Snax

What makes your cookies low-carb & keto-friendly?

We use ingredients like almond flour, butter, and coconut flour to make a cookie that is as low in carbohydrates as possible. With only 1 - 2 net carbs per cookie, they are definitely keto-friendly.

Will Fat Snax kick me out of ketosis?

No way! Fat Snax cookies are designed to allow you to stay in ketosis while enjoying tasty snacks.

Where is my order?

Let's find it! You will receive an email with tracking once your order ships. Didn't receive it yet? Please send your order number to info@fatsnax.com and we'll send an update right away.

How do I edit my subscription?

You can edit/pause/cancel your subscription any time through your account or shoot us a note and our support team can make the change for you. *If you ordered a subscription, you still need to create an account. Please hit 'create account' using the email address you used to purchase.

What are your cookie flavors?

For the cookies, we offer our Chocolate Chip, Double Chocolate Chip, Peanut Butter, and Lemony Lemon cookies. The most popular option is our Variety Pack. (Doesn't yet contain Double Chocolate Chip.)

What is your Money-Back Guarantee?

If you don't love your Fat Snax, we will refund your entire order, no questions asked. (We're that confident you'll love them.) We understand some people are hesitant to order snacks without first sampling them. That's why, if you don't like them, we send your money right back.

Do we ship outside the US & Canada?

Unfortunately we are only able to ship within the US and Canada, but we are working to expand to more countries soon! In Canada? Visit fatsnax.ca.

Are Fat Snax cookies gluten-free?

You bet! Our cookies are certified grain-free and gluten-free.

How many net carbs are in Fat Snax cookies?

The Peanut Butter and Lemony Lemon cookies have 1 net carb and the Chocolate Chip and Double Chocolate Chip cookies have 2 net carbs per cookie. Net carbs are the total carbohydrates minus the total fiber and sugar alcohols.

How many Weight Watchers Smart Points are Fat Snax?

Fat Snax Chocolate Chip and Lemony Lemon cookies 3 WW Smart Points and Double Chocolate Chip and Peanut Butter are 4 WW Smart Points per serving. 

Do we ship wholesale?

We don't currently ship wholesale, but we would love to hear more about your store. Please reach out to us here and we will let you know as soon as we expand to direct retail. 

I received a message that my cookies were delivered but nothing was in the mailbox

We are sorry to hear that! Every once and awhile the USPS says they delivered the package before it's actually been delivered. If the package doesn't show up after two days, please let us know and we will fix the situation. 

What is the shelf life of the cookies?

The shelf life is 6 months.

Why does my shipment have an Amazon logo?

To decrease our shipping times, we occasionally ship boxes with Amazon. Because of that, some orders will come in boxes marked with Amazon tape or logos. Is Amazon baking your cookies? No way! We're just using them to deliver your cookies ASAP.

I'm ordering for my office, what should I do?

We would love to tell you more about our office ordering program. Please reach out to us here!

Did we answer all your questions?

If we did, you can head back to our product page or else please reach out to us here.