Please email your resume along with up to 400 words on why you might be a great fit to email@example.com
The Customer Experience Manager will report to the CMO and will be in charge of Fat Snax customer support. They will be responsible for implementing a new system for handling all inbound customer service communications as well as outbound efforts to increase retention and customer revenue.
The CX team is responsible for all social media messages and comment responses, inbound customer emails and amazon messages, calls, text messages, and any other customer communications. The CX Manager will be working to re-structure how we interact with customers in order to maximize the number of customer touch points and create a newsworthy customer experience.
Providing customers with an unforgettable experience.
Setting and reporting on KPIs for the CX department.
Managing a small team of energized interns to assist with all communications.
Ensuring all inbound communication is answered in timely and fun manner.
Finding and implementing systems to call existing customers who meet certain criteria.
Assisting e-commerce department with joint projects focused on improving growth metrics.
Providing marketing department fun content from CX interactions.
Tracking issues and alerting operations department with relevant issues.
Creating surprise and delight at every touch point for customers. Come up with fun and interesting ways to take CX to the next level.
Candidates must have 2-4 years’ experience with customer support/customer experience. Must have helped implement relevant CX systems in the past.
Details: Full time salaried position
Benefits: 401k match, health & dental, unlimited cookies Location: Remote
To Apply: Email firstname.lastname@example.org with a link to your LinkedIn and 3 sentences about yourself, your background, and what you’re looking for.
**All positions are full-time and have options for health & dental insurance.
Don't see a role that you'd fit into? We're always eager to hear from amazing people. If you're beyond excited about what we're working on, feel free to send your resume and a couple sentences about how you'd help us grow to email@example.com